At Hoverwatch, we strive to provide reliable monitoring software tailored to your needs. This Refund Policy (“Policy”) takes effect immediately for all users and governs refund requests for our subscription-based services. By continuing to use Hoverwatch after purchasing a subscription, you agree to the terms outlined below.
We value your trust and aim to ensure a fair refund process. This Policy explains the conditions under which refunds are available, how to request them, and the circumstances where refunds will not be granted. It applies to Hoverwatch services on supported platforms: Android, macOS, and Windows.
Please review this Policy carefully before making a purchase.
Hoverwatch offers a 3-day fully functional trial period for all subscription plans. During this time, you can explore the software’s features on your Android, macOS, or Windows device to determine if it meets your expectations. We encourage you to use this trial to evaluate the product before committing to a subscription.
You may request a full refund within 3 days of your initial subscription purchase if you encounter technical issues with Hoverwatch that our support team cannot resolve. Refunds are available only for subscription-based plans and must be requested within this 3-day period.
To request a refund, email our support team at support@hoverwatch.com with the following:
- Your order number.
- A brief description of the technical issue.
- Supporting details (e.g., screenshots or error messages), if applicable.
We will review your request and respond within 7 business days. If approved, the refund will be processed to the original payment method within the same timeframe, though the time it appears in your account may depend on your bank or payment provider.
Refunds will not be issued under the following conditions:
- Unsupported Devices: Hoverwatch is compatible only with Android, macOS, and Windows. Refunds are not available for attempts to use the software on unsupported platforms, such as iPhone, iPad, Linux, or other operating systems.
- User-Related Issues: No refunds will be granted if the software fails due to user actions, such as improper installation, failure to reinstall after an OS update, device factory reset, or lack of internet connectivity.
- Expired Refund Period: Requests submitted more than 3 days after the purchase date will not be accepted.
- Trial-Based Decisions: If you’ve used the 3-day trial and then purchased a subscription, refunds will not be issued for dissatisfaction with features available during the trial.
- Partial Usage: Refunds will not be provided if you’ve actively used the subscription beyond the trial period and then request a refund due to dissatisfaction.
- Third-Party Interference: Issues caused by external factors—such as third-party software (e.g., antivirus programs), device settings (e.g., firewall or battery optimization), or network restrictions—do not qualify for refunds.
- Non-Technical Reasons: Refunds are not available for non-technical reasons, such as a change of mind, no longer needing the service, or misunderstanding the software’s capabilities before purchase.
- Policy Violations: If your account is suspended due to a violation of our Terms of Service (e.g., using the software for illegal purposes), you will not be eligible for a refund.
Before requesting a refund, we encourage you to contact our support team at support@hoverwatch.com. Many technical issues on Android, macOS, or Windows can be resolved with assistance, such as help with installation, configuration, or troubleshooting compatibility problems.
This Policy complies with all applicable laws and regulations. If you have questions about your consumer rights or need clarification on this Policy, please email us at support@hoverwatch.com.
Your satisfaction matters to us. For any questions about your subscription, the trial period, or this Refund Policy, reach out to our support team at support@hoverwatch.com. We’re here to help!